Coveo Cloud

All Systems Operational

About This Site

This status page provides availability information for Coveo Cloud services.

The Coveo Cloud infrastructure is hosted on Amazon Web Services which has its own status page (see Service Health Dashboard).

If you need help, consult the Coveo product documentation (see Coveo Documentation, or contact Coveo Support).

Uptime over the past 90 days. View historical uptime.
US Operational
90 days ago
99.99 % uptime
Today
Search - Search Service ? Operational
90 days ago
99.97 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics ? Operational
90 days ago
99.98 % uptime
Today
Search - Passage Retrieval API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
99.98 % uptime
Today
Platform - Customer Service API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
99.97 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
99.97 % uptime
Today
Coveo ML ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
99.99 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
99.98 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
99.98 % uptime
Today
Commerce ? Operational
90 days ago
99.99 % uptime
Today
Commerce - Merchandising Hub ? Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
99.99 % uptime
Today
Search - Search Service ? Operational
90 days ago
99.97 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics ? Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
99.99 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
99.99 % uptime
Today
Coveo ML ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
99.99 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
99.98 % uptime
Today
Commerce ? Operational
90 days ago
99.99 % uptime
Today
Commerce - Merchandising Hub ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Coveo Experimentation Hub ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Coveo Experience Hub ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Data Platform ? Operational
90 days ago
99.99 % uptime
Today
Commerce - Script Generation ? Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
99.99 % uptime
Today
Search - Search Service ? Operational
90 days ago
99.97 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics ? Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
99.99 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
99.99 % uptime
Today
Coveo ML ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
99.99 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
99.98 % uptime
Today
Commerce ? Operational
90 days ago
99.99 % uptime
Today
Commerce - Merchandising Hub ? Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
99.99 % uptime
Today
Search - Search Service ? Operational
90 days ago
99.97 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics ? Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
99.99 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
99.99 % uptime
Today
Coveo ML ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
99.99 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
99.98 % uptime
Today
Commerce ? Operational
90 days ago
99.99 % uptime
Today
Commerce - Merchandising Hub ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
US - Search Response Time
Fetching
Ireland - Search Response Time
Fetching
Australia - Search Response Time
Fetching
Canada - Search Response Time
Fetching
Jul 11, 2025

No incidents reported today.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
[All Regions] Search Issues
Resolved - The issue has been fixed for all affected customers. This incident is resolved.

Please report any issues through our Help Portal.
Jul 4, 17:34 EDT
Identified - We've detected issues impacting the Search Service in all regions since around 10:30AM EDT for a subset of customers. Our team has applied a fix as of 3:42PM EDT and the service has partially recovered.
Jul 4, 16:19 EDT
Jul 3, 2025
[US] Catalog Sources Indexing Delay
Resolved - The service has remained fully operational since the last update. This incident is resolved.
Please report any issues through our Help Portal.
Jul 3, 13:43 EDT
Monitoring - The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
Jul 3, 11:39 EDT
Investigating - We're investigating an issue affecting catalog sources indexing in the US region. Our team will post regular updates until solved.
If you need help or to get in touch with us, please visit our Help Portal
Jul 3, 10:53 EDT
Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage