Coveo Cloud

All Systems Operational

About This Site

This status page provides availability information for Coveo Cloud services.

The Coveo Cloud infrastructure is hosted on Amazon Web Services which has its own status page (see Service Health Dashboard).

If you need help, consult the Coveo product documentation (see Coveo Documentation, or contact Coveo Support).

Uptime over the past 90 days. View historical uptime.
US Operational
90 days ago
99.98 % uptime
Today
Search - Search Service Operational
90 days ago
99.98 % uptime
Today
Search - Hosted Search Pages Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API Operational
90 days ago
99.99 % uptime
Today
Indexing Pipeline - Document Processing Operational
90 days ago
99.99 % uptime
Today
Indexing Pipeline - Crawling Module Operational
90 days ago
99.99 % uptime
Today
Indexing Pipeline - Catalog sources Operational
90 days ago
99.99 % uptime
Today
Indexing Pipeline - Crawling Operational
90 days ago
99.96 % uptime
Today
Analytics - Analytics Write API Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API Operational
90 days ago
99.67 % uptime
Today
Coveo ML Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Commerce Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
99.98 % uptime
Today
Search - Search Service Operational
90 days ago
99.98 % uptime
Today
Search - Hosted Search Pages Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Operational
90 days ago
99.97 % uptime
Today
Analytics - Analytics Write API Operational
90 days ago
99.88 % uptime
Today
Analytics - Analytics Read API Operational
90 days ago
99.77 % uptime
Today
Coveo ML Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Commerce Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub Operational
90 days ago
100.0 % uptime
Today
Commerce - Coveo Experimentation Hub Operational
90 days ago
100.0 % uptime
Today
Commerce - Coveo Experience Hub Operational
90 days ago
100.0 % uptime
Today
Commerce - Data Platform Operational
90 days ago
100.0 % uptime
Today
Commerce - Script Generation Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
99.99 % uptime
Today
Search - Search Service Operational
90 days ago
99.98 % uptime
Today
Search - Hosted Search Pages Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API Operational
90 days ago
99.99 % uptime
Today
Indexing Pipeline - Document Processing Operational
90 days ago
99.99 % uptime
Today
Indexing Pipeline - Crawling Module Operational
90 days ago
99.99 % uptime
Today
Indexing Pipeline - Catalog sources Operational
90 days ago
99.99 % uptime
Today
Indexing Pipeline - Crawling Operational
90 days ago
99.96 % uptime
Today
Analytics - Analytics Write API Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API Operational
90 days ago
100.0 % uptime
Today
Coveo ML Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Commerce Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
99.99 % uptime
Today
Search - Search Service Operational
90 days ago
99.98 % uptime
Today
Search - Hosted Search Pages Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API Operational
90 days ago
99.99 % uptime
Today
Indexing Pipeline - Document Processing Operational
90 days ago
99.99 % uptime
Today
Indexing Pipeline - Crawling Module Operational
90 days ago
99.99 % uptime
Today
Indexing Pipeline - Catalog sources Operational
90 days ago
99.99 % uptime
Today
Indexing Pipeline - Crawling Operational
90 days ago
99.96 % uptime
Today
Analytics - Analytics Write API Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API Operational
90 days ago
100.0 % uptime
Today
Coveo ML Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Commerce Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
US - Search Response Time
Fetching
Ireland - Search Response Time
Fetching
Australia - Search Response Time
Fetching
Canada - Search Response Time
Fetching
Dec 22, 2025

No incidents reported today.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025
[US] [EU] Analytics Ingestion Issues
Resolved - The data received during the third-party outage has been processed.
Reporting in EU and Data Share in US West (Oregon) should be back to normal.

If you need help or to get in touch with us, please visit our Help Portal
Dec 16, 21:20 EST
Update - The issue with the third-party infrastructure provider has been resolved, processing of new data is back to normal.

Data received during the outage is being processed. Reporting on analytics data in the EU region and Data Share in the US West (Oregon) region is affected.

Our team is continuing to work on mitigating the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal
Dec 16, 13:07 EST
Update - We identified an issue affecting Analytics Ingestion in the EU and US regions. Due to an issue with a third-party infrastructure provider, reporting on analytic data in the EU region is not currently possible. Additionally, Data Share feature for the US West (Oregon) region might be affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal
Dec 16, 05:18 EST
Identified - We identified an issue affecting Analytics Ingestion in the EU region. Due to an issue with a third-party infrastructure provider, reporting on analytic data is not currently possible. Our team is already working on mitigating the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal
Dec 16, 04:37 EST
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025
[US] [EU] [AU] Analytics Ingestion Delay
Resolved - This incident has been resolved.
Dec 10, 10:28 EST
Monitoring - The issue has been linked to an infrastructure provider and is now fixed. We are actively monitoring this service. Thank you for your patience.
Dec 10, 01:12 EST
Identified - We're investigating an issue affecting analytics ingestion in the US, Europe and Australia regions. Events are still being ingested but there is increased latency in their processing. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal
Dec 10, 00:34 EST
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

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